Unable to web checkin

January 9th, 2009
  • This reservation requires manual assistance. Proceed to the airport.
    Code: -8011

    This is the first time this has occurred to me. I called AS and the agent said everything seemed fine with my reservation. Is this a sign for guaranteed extra security? Or just a computer glitch on their part? Experience anyone?


  • Maybe its because one upgrade segment cleared after the fact - its the first time that it hasn't all cleared at the time of making the res. A friendly AS agent told me to print the screen w/the problem and let the MP know, so I may get credit.


  • This happens every time I make the reservation through my travel agent and then call to upgrade with a NW cert. It's not a problem. No special security, no problem with upgrades.

    As I recall you can still check in with the ITM.

    -alan in seattle


  • Eastbay, I have called the MVPG desk several times and been told that any time there is a schedule change w/ the original or return flight, the record locator # is "flagged" and thus unavailable for web checkin.

    The MVPG res agents have been able to "unflag" the reservation after I call, thus enabling me to "re" web checkin and get my 500 miles. Or, better yet, if I don't have time to get back online, I'll call and let them know I tried to web checkin and they give me the 500 miles anyway.

    I do love the flexiblity of this airline... especially now where you can select your first class seat online at time of booking...a nice new (overdue) feature, just like the rest of the "bigs". Picking the seat ahead of time and getting written confirmation helps to alleviate another problem I have had four times in the past year... doing a web checkin and finding out that my upgrade "disappeared" or my seat was changed from the one I originally requested (and was given) at the time of booking.


  • upgrade clearing is one reason, another is changing your mileage number...


  • This also happens if your ticket has been changed for certain reasons. If I call for a voucher due to a price decrease, Web Checkin won't work because my ticket number will have changed. Once when I called web support because the online discount hadn't been applied, they fixed my ticket and refunded the difference -- and as a result, Web Checkin wouldn't work.

    I called web support about this, and they said it's a known problem. They said they were working on higher priority items at the time, like online seat selection, and that the kiosks would still work (which they did.) They also offered to credit my MP account for the 500 mile Web Checkin bonus, which I appreciated.







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